Check your backup
Locate your original recovery credentials and any additional password. Nobody can retrieve them from a blockchain.
✦ Help Center
Forgot Your Wallet Password? Start Here
An app unlock password is different from a recovery phrase. Before uninstalling or wiping data, check which credentials you still have.
Before you start
An unlock code often protects local access, while a recovery phrase can re-establish a wallet. The exact rules vary by wallet implementation.
Do not remove old wallet data until backup validity has been checked.
Follow the recovery sequence
Avoid destructive actions
Clearing app storage without a validated backup may remove the last usable access path.
After regaining access
Choose a strong unlock method, secure the device and review how the backup is stored.
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